Introduction

Lumen Solar Concierge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (phone number, address)
• Home address for solar analysis
• Monthly electric bill information
• Communication preferences

How We Use Your Information

We use the information we collect to:

• Provide personalized solar savings reports
• Send you information via SMS about your solar analysis
• Improve our services and customer experience
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Trusted service providers who assist in our operations
• Licensed solar installers (only with your explicit consent)
• Legal authorities when required by law

SMS Communications

By providing your phone number, you consent to receive SMS messages about your solar report. Message and data rates may apply. You can opt out at any time by replying STOP to any message.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Lumen Solar Concierge
Email: privacy@lumensolar.energy